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Easy Returns:

You can send back or exchange any items you bought from us. However you will have to pay for the return postage.

For smaller items, you can use a service such as Interparcel , which offers a fixed-cost return option through their website (www.uk.interparcel.com). It can be more convenient and cost-effective than going to the Post Office.

For larger items like BBQs or garden furniture, it's best to contact us to arrange collection. The collection fee for larger pallet-delivered items, starts at £75 and £100 for garden furniture sets. You can reach our Customer Service team at 01344 578333 or ecom@oaktreegardencentre.co.uk to confirm the fee and schedule the collection.

Make sure to return items in their original condition and packaging. The product remains your responsibility until it safely reaches our warehouse. Include proof of delivery with your return to ensure a refund, as we cannot refund items that don't make it back to us.

Faulty Goods: You must notify us in accordance with our terms within 30 hours of delivery.

Damaged on Delivery: For goods that have arrived with damage caused by the Courier, You must notify us in accordance with our terms within 24 hours from the date of receiving delivery.

Please read our Terms & Conditions and Return Policy

Our Warranty: Oaktree Garden Centre offer a one-year warranty from the original purchase date on any qualifying products with proof of purchase.

Extended Manufacturer Warranties: A number of products are offered with an extended manufacturer warranty. Please check the manufacturer’s terms and conditions to ensure qualification or if registration is required. In the event of a extended warranty claim, please in the first instants contact the manufacturer directly.